Contact
Contact the Jumpple Crawler team
Pick the address that matches your question and it will reach the right person.
Which address to use
We read every message, and a clear subject line helps us reply faster. Use the product support address for anything about how a crawl, report or audit behaves, and the billing address for anything about payments, plans or refunds.
- Product support
- support@jumpple.comQuestions about crawls, SEO Master results, reports, exports or the API. Include the project name, the URL you crawled and, if you have one, the report or crawl ID so we can find it quickly.
- Billing and refunds
- billing@jumpple.comPlans, credits, invoices and refund requests. Refunds follow the published refund policy, so please mention the email address on your account.
- Privacy
- privacy@jumpple.comRequests about your personal data, such as access or deletion, and questions about how information is handled.
- Legal
- legal@jumpple.comTerms of service questions, notices and other legal correspondence.
Please do not send passwords, API keys or payment card numbers by email. If a message is about a crawl that looks wrong, tell us the URL and what you expected to see, and we will check the result against the page.